#39 – EXECUTIVE SUMMARY
Burlington Electric Department
Heat Exchange Program

Burlington Electric Department (BED) is currently engaged in the pioneering DSM practice of promoting the cost effective substitution of alternate fuels for electricity. Three discrete BED projects are presented in this profile as the Heat Exchange Program. The program includes 1) a DOE pilot fuel switching program that resulted in the conversions of 44 residences to natural gas space heating using direct vent gas-fired space heaters; 2) a fuel switching project at the Northgate Housing complex that resulted in conversions of 336 units ; and 3) the full-scale fuel switching program that is currently active in Burlington.

In March of 1990 Burlington’s voters overwhelmingly approved a $11.3 million bond for conservation and DSM programs knowing it would raise rates by 4% to pay for it. As a result of the publicity surrounding the bond issue, over 1,000 buildings were signed up to participate in the Heat Exchange program even before it had begun!

Heat Exchange begins with a free energy audit conducted by a contractor and a BED energy services specialist. After the audit, a report is sent to the customer outlining cost effective measures to be implemented and their prices and projected annual savings. A summary of weatherization work, if necessary, required to meet BED minimum standards is also provided. There are two forms of financing available: a loan or a cash rebate. If the customer finances the work with a loan from BED, BED oversees the work. If the customer finances the project independently to receive the rebate, the customer is responsible for work arrangements and payment of the contractors.

Space heaters comprise 54% of the heating units installed as a result of the Heat Exchange program, while central heating systems make up the other 46%. A strong majority (66%) of the domestic hot water units installed are integrated systems. Most of the weatherization measures involved as part of Heat Exchange are in the form of air sealing. To date, BED’s Heat Exchange program has accounted for total annual energy savings of 7,952 MWh and 1.9 MW.

Out of an eligible population of 2,336 homes with electric space heat, 753 housing units have completed Heat Exchange conversions. Thus the program’s participation rate to date has been 32%. BED projects that 61% of customers with primary electric space heat and 50% of customers with electric water heaters will fuel switch over the 5-8 year life of the program.

Since the program’s inception BED has spent a total of $825,799 on the Heat Exchange program, while its customers have spent more than $2,570,000 on installation costs. Thus BED has paid 24% of the societal cost of the program to date resulting in an admirably low cost of saved energy, calculated at a 5% real discount rate, of 1.24 ¢/kWh.


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In the early and mid 1990s The Results Center produced 126 case studies of the most successful energy efficiency and renewable energy programs in the United States and around the world. With the support of the John D. and Catherine T. MacArthur Foundation, Ted Flanigan directed a research team at Colorado-based IRT Environment to produce and distribute these exceptional examples. Thanks to strong demand for case studies, The Results Center was supported by dozens of major utilities and energy associations worldwide. The Results Center is again producing the case studies it has been known for, still under the direction of Ted Flanigan, but now at EcoMotion Incorporated, a firm focused on strategic consulting, information dissemination, program design, outreach services, and aggressive implementation. To nominate highly successful programs, contact: The Results Center, c/o EcoMotion, 15375 Barranca Parkway, F-104, Irvine, CA 92618, (949) 450-7155, or TFlanigan@EcoMotion.us